Service Areas: FlexRPO
Client: Leading Consumer Bank
Sector: Financial Services
The Challenge:
Overwhelmed by periods of peak hiring for customer support roles, this leading retail bank needed assistance with unplanned hiring spikes. Despite a stellar reputation and strong employer brand, the “shelf life” of quality applicants was less than a week due to the scarcity of skilled hourly talent, so responsiveness and turnaround time were critical. Faced with an immediate need to hire 200 customer specialists in 6 weeks in primary hub locations where more than the typical job postings were required, the bank turned to TalentRISE.
Results:
We met or exceeded performance expectations by leveraging our FlexRPO methodology and utilizing targeted recorded voice interviews, texting and chatbot techniques to source candidates for pre-scheduled interviews and streamline the selection process. In total, 4,900 candidates were sourced and 1,200 candidates were interviewed, resulting in more than 350 onsite interviews.